Reference

Legal Terms For Your Account

Our Legal page puts account rules, privacy handling, cookie use, payment verification and contact paths in one place before you open your account.

Account termsPrivacy handlingCookie controlsPayment checks
totokudus Legal Terms For Your Account
CONTACT ROUTES

Where To Ask Legal Questions

Fast legal support starts with the right channel and a clear account reference.

Live chat window Use the live chat button inside your account for urgent legal access questions.
Email request Send legal or privacy requests to the support email shown in your account footer.
Account message panel Open your profile, choose Help, then Account Messages to keep a written record of…
DATA PRACTICE

How We Handle Legal Records

Your legal record should be easy to trace and limited to what the account needs. We use account logs, wallet references, device signals, cookies, and support transcripts to manage access, verify requests…

Account identity

We use your username, registered phone number, and wallet name to connect account requests with the right person. If a DANA or OVO name differs, support may pause the change until you confirm ownership.

Payment records

For DANA, OVO, GoPay and QRIS activity, we store transaction references, status labels, receipt time, and account balance movement. These records help us answer wallet disputes and confirm whether a request belongs to your account.

Cookie choices

Cookies help keep you signed in, remember language settings, and flag unusual account sessions. You can clear cookies through Chrome, Safari, or your mobile browser, but you may need to sign in again afterward.

Device security

When you sign in from mobile web or desktop, we may record device type, browser, IP region, and login time. These details help us spot account access that does not match your usual pattern.

Retention checks

We keep legal and transaction records only for account operation, dispute handling, security checks, and legal duties that may apply. When a record is no longer needed, we aim to remove or separate it from active use.

Correction requests

If your phone number, wallet label, or profile detail is wrong, contact us before making new wallet activity. We may ask for the last QRIS or GoPay receipt so the change reaches the correct account.

Common Legal Questions From Indonesia

These answers cover the legal topics you are most likely to check before opening or managing an account. They explain access rules, account data, payment records, cookies, corrections, and contact steps in plain language. If your situation involves a specific wallet receipt or account status, contact us with the exact reference so we can read the record correctly.

Access depends on local law and is available only where local law permits. Before you join, check whether your location allows access, then complete the mobile number and account verification steps shown on the registration screen.

We collect details needed to create and protect your account, such as username, registered mobile number, login records, wallet labels, and verification status. If you use DANA, OVO, GoPay or QRIS, payment references may also be stored.

Wallet name checks help us connect payment activity to the correct account and reduce mistaken wallet changes. If your DANA, OVO or GoPay name does not match your profile, support may ask for extra confirmation.

Contact us through live chat, email, or Account Messages with your username, registered phone number, and the detail that needs correction. For wallet-related changes, include the recent QRIS, DANA, OVO or GoPay reference.

Cookies do not replace your legal account record, but they help manage sign-in sessions, language choice, and security signals. If you clear cookies on your phone, you may need to sign in and verify again.

We keep records for account operation, support handling, security checks, and legal duties that may apply. Retention can differ by record type, such as support chat, wallet receipt, login event, or profile correction request.

Use live chat from 09:00 to 23:00 WIB for urgent access questions, or send an email if you need a written reply. Include your username, device type, location context, and any recent payment reference.