Reference

Privacy Policy for Your Account

This Privacy Policy explains what we collect when you open an account, move between mobile browser and desktop, or send a DANA, OVO, GoPay or QRIS transaction reference.

DANAOVOGoPayQRIS
totokudus Privacy Policy for Your Account
REQUEST CHANNELS

Where to Send Privacy Requests

When you need a privacy action, reach us through live chat, email, or WhatsApp using the contact details in your account area.

Live chat Send a privacy request from the lobby chat between 09:00 and 21:00 WIB.
Email Write from the address linked to your account so we can verify you before…
WhatsApp Use WhatsApp for quick follow-up if you cannot stay in chat.
DATA CONTROLS

How We Handle Your Data

We keep only the records needed to run your account, confirm DANA, OVO, GoPay and QRIS activity, and answer privacy requests.

Cookies

Session cookies keep your login active, remember the lobby language, and store device preferences. On Android, iPhone, or desktop, you can clear them in browser settings if you want a fresh session.

Account security

We ask for the password, one-time code, or a matching contact detail before changing private settings. If you use a shared phone, log out after each session so account data stays separate.

Payment traces

References from DANA, OVO, GoPay and QRIS let us match payment records to the right account. We keep those references inside support and reconciliation logs, not in public pages.

Retention

We keep chat history, device logs, and transaction records only as long as needed for service, dispute handling, tax, or legal duties. After that period, the records are removed or anonymised.

Access requests

You can ask for a copy of the data tied to your account or request a correction when something is wrong. We may ask you to confirm the email, phone number, or recent login device first.

Contact handling

If you want an update or a change, send the request through live chat, email, or WhatsApp from the details on file. We track the case until it is resolved and tell you what happened.

Privacy Questions You May Ask

These questions cover the data we collect, how you can ask for a copy, and what happens when you use the contact channels in your account. We answer from the same records we keep for security, payment matching, and legal duties, so you know what is stored and how to ask for changes. If local law limits a request, we will explain that limit before we act.

We keep the details you enter on the registration form, login timestamps, device data, support messages, and payment references. We use them to verify access, match account activity, and answer privacy requests.

Those references help us confirm which account a transfer belongs to and resolve mismatched payments. We store them in secure logs for reconciliation, dispute handling, and audit duties, not for public display.

Yes. Send the request from the email or phone number on file, and we will verify you before sharing anything. If local law limits a part of the request, we will explain what applies.

Cookies keep your session active, remember language choices, and help us recognise a device you used before. You can clear them in Chrome, Safari, or your phone browser whenever you want a fresh start.

We keep records only while they are needed for account service, dispute handling, fraud checks, or legal duties. After that, we remove or anonymise them under our retention process.

Use live chat, email, or WhatsApp from the contact details in your account area. For faster handling, include your registered name, the email on file, and the page or transaction reference involved.